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Nuisance call companies warned to expect more fines

The Information Commissioner's Office (ICO) is warning companies making nuisance calls to expect more fines in 2016.

The ICO has reported that they imposed more than £1,000,000 worth of penalties for nuisance calls and text messages in 2015, and anticipates they will issue a similar amount in early 2016.

The fines issued in 2015 included:

  • £295,000 of fines for companies offering call blocking or nuisance call prevention services
  • an £80,000 fine to a PPI claims firm that sent 1.3 million text messages
  • a £200,000 fine to a solar panels company that made six million nuisance calls
  • a £130,000 fine to a pharmacy company that was selling customer details to postal marketing companies

In addition the ICO report that the fines related to nuisance marketing in 2015 amounted to £1,135,000. These included £400,000 fines for nuisance texts, £575,000 fines for nuisance calls and a £130,000 fine for selling customer records for marketing. Details of the businesses penalised and fined can be found by using the hyperlink.

Andy Curry, ICO Enforcement Group Manager, said:

'Nuisance marketing calls frustrate people. The law is clear around what is allowed, and we've been clear that we will fine companies who don't follow the law. That will continue in 2016. We've got 90 on going investigations, and a million pounds worth of fines in the pipeline.'

According to the ICO, PPI claims prompted the most complaints, followed by accident claims. Areas identified as emerging sectors for nuisance calls and texts included call blocking services, oven cleaning services and industrial hearing injury claims.



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